Refund policy
At [ Éclat Smile], your confidence means everything to us. We stand behind the quality of our teeth whitening products and aim to provide a smooth, risk-free experience.
Due to the hygienic and personal nature of our products, we do not accept returns on opened or used items.
✅ Eligibility for Refunds or Replacements
We will gladly offer a replacement or full refund if:
- Your item arrives damaged or defective
- You receive the wrong product
To request this, please contact us within 7 days of delivery at [Email], including:
- Your order number
- Clear photo evidence
❌ Non-Refundable Situations
- Opened or used products
- Incorrect use of the product
- Dissatisfaction due to expected results (as results vary per individual)
💳 Refund Process
Once approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
⏱ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then email us at [manu96655367@gmail.com]